Great post! Sometimes small changes are tied to larger strategic decisions. For example my team has a bunch of “contact your administrator” messages. There’s just 2 problems: 1. There is no administrator, it’s cloud software. 2. Even if there was one, they wouldn’t know what to do.

It should say something like “no idea what’s wrong, contact support" or “this happens; wait and try again later and then contact us if the error persists.” Do you have any experience with these kinds of messages?